DATA FLOW VERIFICATION RELATED QUERIES AND ANSWERS:

 

HOW YOUR PSV(Primary Source Verification) WILL BE REPORTED?

The agency will share the PSV report with the applicant and DHA within six (6) weeks from the
date of payment confirmation by the applicant. The outcome of the report may be:

1. Positive:- In case of positive or partially verified result, HRD will proceed with the application.
2. Partially verified: - In case the PSV report is unable to verify, HRD will address the issues based on the scenario’s
   mentioned below.
3. Unable to verify:

4. Negative-  Eligible for re verification-Granted 6 weeks for re verification process from time of application.

 Please watch youtube video related to data flow issues:

Dataflow related issues and soutions

Express Service In Dataflow verification:

    The Express Service will expedite your document verification from our standard application turnaround time to as fast as 14 working days. If you need to complete your verification quickly our Express Service package has been designed to ensure that you jump to the front of the queue.

     An Express Service specialist will be assigned to your application to manage the process within 14 working days along with any necessary follow-ups with the Issuing Authorities.

    Express Service is an additional cost to the regular package fee. For the Dubai Health Authority (DHA) or Department of Health, Abu Dhabi (DoH): Additional fee of AED 500 For the Saudi Commission for Health Specialities (SCHS): Additional fee of SAR 506.25 

    Is there a refund policy if the verification takes more than 14 working days? Yes, there is a refund policy for applications delayed beyond 14 working days. If this happens please raise a ticket with our Support Team so the issue can be investigated - in case the delay is due to unavoidable circumstances including, but not limited to, a lack of response from the Issuing Authorities for your documents or regional conflict impacting our verification efforts. 

    You can raise a ticket here (https://support.dataflowgroup.com/support/tickets/new) Please Note: Working Days do not include the days where we are waiting for further information from you due to incomplete or insufficient data, which has stopped us from proceeding with your application.

   

    Signing up is easy, please visit the DataFlow Group website and follow these steps:

 Express Service : The DataFlow Group Support Centre https://support.dataflowgroup.com/support/solutions/articles/17000096874-express-service-faqs 2/2 Choose Verification Services Click on Country of Regulator/Organisation i.e. where you are seeking employment When you start filling your Application form you will be able to choose the Express Service in addition to your regular package. 

Click here (https://corp.dataflowgroup.com/verification-services/start-your-verification/) to get started

HOW CAN WE APPLY FOR DATAFLOW REVERIFICATION:

        In order to apply for reverification, click on the 'Contact Us' button at the bottom of  page and submit your request, along with any relevant additional documents and details. 

Team  will review your information and respond within 48 hours. 

*Note: The reverification process may take up to 35 days for completion. 

Once reverification is complete, the final report will be shared directly with the entity you are applying for.

How to combine multiple reports:

I have multiple reports under different email addresses, can I link/merge these reports? And do I have to pay USD29 for each and every registered email address? 

You only need one account and pay once. 

Please email help@trueprofile.io with your email addresses and DataFlow Group case number so we can merge the accounts under one myTrueProfile page.

DATAFLOW GROUP SUPPORT CENTRES:

INDIA:
Kochi:

Module No.E5, 5th Floor, 

Heavenly Plaza, 

Civil Line Road, 

Vazhakkala, 

Kakkanad, Kochi 682021

 Landmark: Above Reliance Supermarket/Plaza Suites Hotel  

Mobile: +91 9154399661 

Office Hours: 10 am to 7 pm 

Working Days: Monday to Saturday 

Email: servicecenter@dataflowgroup.com 

Hyderabad: 

Module 9A, 4th Floor, 

Vasavi Eden Square Building, 

St Johns Rd, Beside Apollo Hospital,

 Secunderabad, Telangana 500003 

Center Telephone: +91-040-42220330 

Center Mobile: +91-966 7369 300 

Email: servicecenter@dataflowgroup.com 

Office Hours: 10 am to 7 pm 

Working Days: Monday to Saturday 

PHILIPPINES:

Manila:

 REGUS OFFICE 402 4th Floor, One E-Com Building

2/3 Ocean Drive, 

Mall of Asia Complex,

 Pasay City, 1300,

 Philippines 

Working Days: Monday to Friday 

Mobile Numbers: Globe/TM: +63905 570 0893 Smart/Talk N Text/Sun: +63921 917 6641

 Email: servicecenter@dataflowgroup.com 

Office Hours: 9 am to 6 pm 

Working Days: Monday to Friday

UNITED ARAB EMIRATES :
Abu Dhabi 

DataFlow Group Customer Service Desk (number 35) 

1st Floor TAS’HEEL Center 

Airport Road 

Abu Dhabi 

Contact: +971 24444566 

Office Hours Sunday to Thursday 9 am to 4 pm

 Dubai :

(Only for the Dubai Health Authority Applications) 

DataFlow Group Customer Service Desk at DHA 26th Floor

 Festival Office Tower 

Dubai Festival City

 Dubai

Office Hours Sunday to Thursday 8 am to 2 pm

BAHRAIN:

 Manama:

 Batelco Building (Batelco Commercial Complex) Floor 6,

 Building 114 Al Khalifa Avenue Block 304,

 Manama 

Contact: sjazeeri@dataflowgroup.com 

+973 171 55311 

Office Hours: Sunday to Thursday 8 am to 4 pm

 KINGDOM OF SAUDI ARABIA 

Riyadh:

Al Nemer Center 1, Office 213 Olaya Street, Al Olaya, Riyadh 12214

 Contact: Direct Phone Numbers: +966 11 207 7668 

Office Hours: Sunday to Thursday 9 am to 5 pm

 Ministry of Public Health - The State of Qatar 

 1. Ministry of Public Health
 Al Khaleej Street 
Ground Floor 
Contact: Email: QCHPdesk@dataflowgroup.com 
Office Hours: Sunday to Thursday: 8 AM to 12 PM

 2. The DataFlow Group Service Desk
 Barwa Tower 1 7th Floor, 
Office no. 49 
Office Hours: Sunday to Thursday: 8 AM to 5 PM 
Contact: Phone Number: +974 4495 8215 
Whatsapp Number: +974 5591 3484
 Email: QCHPdesk@dataflowgroup.com 
*Whatsapp Number during working hours ONLY.

              If you are planning to visit the DataFlow team at  Qatar Service Center, please ensure that you follow these important steps: 
1. Prepare clear copies of all the mandatory documents you need for your application (check eligibility requirements for the Department of Healthcare Practitioners - Ministry of Public Health - The State of Qatar):
1. Valid passport Educational Qualifications
 2. Experience and Medical License Documents 
3. Any other documents to be included as part of your application 
4. Ensure you have a Mastercard/Visa Debit/Credit card for payment No cash payments will be accepted 
     Head to one of the DataFlow Group Service Centers in Qatar  Relax and let the DataFlow Experts guide you through the application process For any current applications under process or query management, please raise a ticket via our 
Support Page (https://support.dataflowgroup.com/support/tickets/new)
 Quick Links for more detail: General FAQs and Support (https://support.dataflowgroup.com/support/home)
Application Status or to Download a Report (https://www.dataflowstatus.com/)